SCHÖN Terms & Conditions

The website www.schon.com.au (the “Website”) is owned and operated by Schon Design Pty Ltd, ACN 625521904, and may be referred to in the Terms and Conditions as “Schon Design” “we”, “our”, “us” or “the company”.

The Terms and Conditions govern the use of the Website and the supply of any product ordered by you on the Website. By using the Website, you agree to be legally bound under these Terms and Conditions.

Use of the website

By accessing and using the Website, you are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and make personal and non-commercial use of the Website. The right granted to you does not include any license or permission to use the Website, or any part thereof for the benefit of any third party, or to resell or make any commercial or derivative use of the Website or any part thereof.

You must not, or must not attempt to:

  • Interfere or disrupt the Website or servers
  • Use data mining, robots, screen scraping or similar data gathering and extraction tools on the Website
  • Interfere with security related or other features of the Website

All rights not expressly granted to you in these Terms and Conditions are reserved and retained by Schon Design or its suppliers.

Security

Browsing and entering information into a form on the Website is secured through GoDaddy, an industry leader in encryption technology.

Please see the Privacy Policy for more details.

Payment Security

The Website uses industry standard encryption to keep your personal information and payment details safe. No data is stored permanently.

While we take all reasonable precautions to detect fraudulent purchases, Schon Design is not liable for any damage or losses (whether direct or indirect) caused by the fraudulent use of your credit card or payment method on the Website.

Product Descriptions

As a 100% online store, we pride ourselves on providing you with the best information and product images so that you can make an informed purchase. Some of our products use natural materials such as ash wood. Whilst every effort is made to retain design integrity and continuity of production, you should expect that there may be a slight colour variation or other natural variations between the product purchased and the images on the Website.

Due to the fact that colours may appear differently on different screens or in different light, the colour of a purchased product may appear different to the images on the Website. A slight variation of, or different expectation in colour does not mean that the consumer guarantee has not been met (as described in the clause below).

If you are unsure about the description or images of a product, we encourage you to contact our support team before you make a purchase.  

Consumer Guarantees

The Australian Consumer Laws guarantee that the products and/or services you purchase are:

  • Safe, and with no damage or fault
  • Not significantly different from the online pictures and/or it’s description (please refer to Product Description of these Terms and Conditions)
  • Able to be used for their intended and reasonable purpose

We will remedy any product bought on the Website that does not meet these guarantees. We will work collaboratively with you to find the best solution on a case by case basis. Remedies may include:

  • Sending you any missing part
  • Replacing a broken part, or if needed replacing the whole product
  • Offering you an alternative product
  • Offering you store credit to the full or partial value of the product
  • Offering you a full or partial refund

This guarantee does not cover:

  • Damage arising from use that is not intended or reasonable
  • Damage arising from improper assemble or modification
  • Damage to external packaging or product packaging only
  • Reasonable variations in colour resulting from the use of different screens or the product being displayed in a different light

Your Order

When making an order, you must follow the instructions on the Website as to how to make your order. You must pay for the order in full at the time of ordering through one of the payment methods we provide on the Website. You must be fully entitled to use the payment method or account used for purchases. The payment method or account must have sufficient funds or credit facilities to cover the purchase. We reserve the right to obtain validation of your payment details before providing you with the product and carry out security checks from time to time.

When you place an order, you will receive a confirmation of order by email from us. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until you receive a shipment confirmation email from us. We are not obliged to supply the product to you until we have accepted your order. We may in our discretion refuse to accept an order from you for any reason, including but not limited to:

  • Suspicion of fraud
  • Suspicion that you will sell our products on to others
  • Unavailability of stock

Upon your receipt of you order the transaction is complete and the contract fulfilled.

Canceling your order

If you wish to cancel an order please contact our support team as soon as possible. We reserve the right to refuse the cancellation of an order if the order has already been dispatched from the warehouse.

GST and Shipping Costs

GST is included in the price displayed of all products and the cost of shipping is added to the purchase price at the checkout. The shipping cost is based on the delivery postcode and may be subject to change if the delivery address is amended.

Delivery

Because of the value of all products on the Website, any product over 500 grams (the size of a satchel that can fit through into a post box) will require a signature upon delivery.

We recommend delivery to an office address to ensure timely receipt of all orders.

Delivery fees: the delivery fee you pay is the direct cost of delivering your order. It is calculated based on the weight and size of your order, plus the postcode to which it will be delivered.  

Delivery time and tracking: once your order has been dispatched from the warehouse (normally the business day following receipt of your Order Processing Confirmation email), you will receive an email with your tracking number, and the estimated delivery date, from our delivery provider.

Returns  

We want you to love what you buy from Schon Design, and so do our best to describe each piece as accurately as possible on the Website. We also encourage you to reach out to our support team if you have any questions before making a purchase.

All return requests are handled personally. Please contact our support team in the event that your item does not meet the Australian Consumer Law Guarantees, or if the incorrect item is delivered to you. We will work collaboratively with you to find the best solution on a case by case basis. Remedies may include:

  • Sending you any missing part
  • Replacing a broken part, or if needed replacing the whole product
  • Offering you an alternative product
  • Offering you store credit to the full or partial value of the product
  • Offering you a full or partial refund

In order to find the best remedy, we will ask for pictures of the packaging or the product itself.

If you wish to return a product because you have changed your mind, please contact our support team as soon as possible and they can discuss options with you. At our discretion, we offer the following terms for a return based on change of mind:

Furniture

  • If the product is returned in 14 days in as new condition (including original packaging), then a refund less a 30% restocking fee may be offered to you.

Homewares

  • If the product is returned in 14 days in as new condition (including original packaging), then a full refund may be offered to you.

Delivery costs will never be refunded, and it is also your responsibility to pay for the return delivery costs.

Liability

To the extent permitted by the Competition and Consumer Act 2010 our liability is limited to the following:

  • In the case of purchase of goods, the replacement or repair of the goods, or the supply of equivalent goods, or the payment of the cost of repairing or replacing the goods or supplying equivalent goods
  • in the case of any services, the supply of the services again or the payment of the cost of having the services supplied again.

Intellectual Property

The Website and its contents are subject to copyright, trademark and other intellectual property rights. These rights are owned or licensed to Schon Design. You must not reproduce, distribute, sell, modify or publish or otherwise use any of the material on the Website except as permitted by statute or with our prior written consent.

Third Party Websites

Our website may contains links or references to other sites, resources, products or services provided by third parties. These links or references are provided for your information and convenience only. We have no control over the contents of those sites, resources, products or services, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

You may link to our Website when ensuring that:

  • Your links do not damage our reputation or take advantage of it
  • You do not imply or suggest any form of association or endorsement from us where none exists
  • You do not link to a website that is not owned by you

We reserve the right to withdraw linking permission at our discretion and without notice

Applicable Law

These Terms and Conditions, including our Privacy Policy are governed by the laws of New South Wales, Australia and are subject to the non-exclusive jurisdiction of the courts of New South Wales. Our website is available only to people who can form legally binding contracts under applicable law.